You can order a wide range of products, including prototypes, spare parts, jewelry, gadgets, personalized accessories, and much more.

We exclusively use high-quality filaments for 3D printing, including:
- PLA
- PETG
- ASA/ABS
- PC/TPU
- PA/PET
- Fiber Reinforced filaments

To place an order, simply upload your 3D model file in STL format on our website, select the material and finishing options, and complete your purchase by following the payment instructions. For custom orders, please contact us via email through the form: [https://rimaker3d.com/contact/](https://rimaker3d.com/contact/).

We only accept STL files. For any customizations, please contact us via email through the form: [https://rimaker3d.com/contact/](https://rimaker3d.com/contact/).

Delivery times vary depending on the complexity and size of your order. Generally, orders are shipped within 2 to 5 business days after printing is completed.

Yes, you will receive a tracking number by email once your order is shipped. You can track the status of your order with this number via the postal service.

Yes, we offer 3D design services to create custom models from your ideas or sketches. Contact our team for more details and a quote.

Costs depend on the material, volume, and complexity of the model. You can get an instant quote by uploading your 3D model file on our website.

We accept credit card payments only.

You can cancel or modify your order within 24 hours of placing it. After this period, we cannot guarantee cancellation or modification as production may have already started.

If you receive a defective piece, contact our customer service within 7 days of receipt. We will help you resolve the issue, which may include a reprint or a refund.

Yes, we offer discounts for bulk orders. Contact our sales team to discuss pricing and terms.

Yes, we offer electronic gift cards available for purchase on our site. They can be used for any purchase on our platform.

You can contact us by email at info@rimaker3d.com. For any questions, please send us an email and we will respond as soon as possible.

Yes, we guarantee the confidentiality of your files and personal information. Your models will not be shared with third parties without your consent.

Our customer service is available Monday to Friday from 9am to 6pm. We also respond to emails and messages outside of business hours, but responses may be delayed.

Yes, we offer training and workshops for different skill levels. Check our training page for more information on upcoming sessions.

We deliver to Switzerland and metropolitan France.

Once an order is placed with us, we guarantee to keep your STL file. Thus, even years after your order, we can reproduce the product identically if needed.